FAQs & Policy

PRODUCT QUALITY

Every product goes through multiple quality checks before sending it out to you.

DISCOUNTS

We offer discounts often and post the same on our Facebook and Instagram pages. 

We also provide discounts to our newsletter subscribers. Join now by entering your email address at the bottom of the home page.

 

SHIPPING

Once we have received your order please allow us 24-48 hours to process your order (excluding Saturdays, Sundays, and National Holiday).

Once the order is processed it will be delivered in 7-10 days. To make sure that order is delivered within mentioned time frame please provide correct house number, building name, street name and pincode. Nautankishaala is not responsible for lost, stolen, incorrect address, or misplaced packages. Once a package has left our office, and in the hands of the courier service we have no control over the package.

You can track your order once it has been dispatched from our warehouse. An email, whatsaap and SMS will be sent with a link.

WHAT TO DO WHEN TRACKING LINK SHOWS DELIVERED BUT THE ORDER IS NOT DELIVERED?

Send us an email within 24 hours at care@nautankishaala.com with your order ID. 

 

 

WHAT SIZE SHOULD I BUY

We highly recommend checking the size guide before placing an order. The size guide is available on every product page for your reference. In case for more assistance then just whatsaap us.

 

PAYMENT AND PRIVACY

We use a secure payment gateway.

All your information is secure with us as we highly respect your privacy. This record is used for delivery and record keeping. We do not store any of your card details and personal information. 

PRODUCT AVAILABILITY

Shortest horror story: SOLD OUT.

What you love is out of stock? 

Do not worry; reach us at care@nautankishaala.com.

 

Was this helpful? If not, send us an email.